.koa-app{--bg:#060906;--surface:#0f1612;--surface-2:#151e18;--surface-3:#1a2520;--line:#1a2520;--line-strong:#2d3d35;--green:#16a34a;--green-bright:#4ade80;--green-soft:#86efac;--green-deep:#064e3b;--green-glow:#4ade8080;--red:#ef4444;--orange:#f97316;--yellow:#eab308;--blue:#3b82f6;--purple:#a855f7;--text:#e8f0eb;--text-dim:#a0aca5;--text-muted:#5d6961;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;flex-direction:column;flex:1;min-width:0;min-height:100dvh;font-family:Inter Tight,system-ui,sans-serif;line-height:1.5;display:flex}.koa-app *{box-sizing:border-box}.koa-app .app-grid{flex:1;grid-template-columns:240px 1fr;min-height:100dvh;display:grid}.koa-app .sidebar{background:var(--surface);border-right:1px solid var(--line);flex-direction:column;height:100vh;padding:1.5rem 1rem;display:flex;position:sticky;top:0;overflow-y:auto}.koa-app .sidebar-logo{letter-spacing:-.02em;color:var(--text);align-items:center;gap:.6rem;margin-bottom:2rem;padding:0 .5rem;font-family:Fraunces,Georgia,serif;font-size:1.25rem;font-weight:700;text-decoration:none;display:flex}.koa-app .sidebar-logo svg{filter:drop-shadow(0 0 8px var(--green-glow))}.koa-app .sidebar-logo .ai{color:var(--green-bright);font-style:italic;font-weight:400}.koa-app .sidebar-section{margin-bottom:1.5rem}.koa-app .sidebar-label{text-transform:uppercase;letter-spacing:.12em;color:var(--text-muted);margin-bottom:.5rem;padding:0 .5rem;font-family:JetBrains Mono,monospace;font-size:.65rem;font-weight:600}.koa-app .nav-item{color:var(--text-dim);cursor:pointer;border-radius:8px;align-items:center;gap:.75rem;margin-bottom:.15rem;padding:.65rem .75rem;font-size:.9rem;text-decoration:none;transition:all .2s;display:flex}.koa-app .nav-item:hover{background:var(--surface-2);color:var(--text)}.koa-app .nav-item.active{background:var(--green-deep);color:var(--green-bright)}.koa-app .nav-item svg{flex-shrink:0;width:18px;height:18px}.koa-app .nav-item .badge{background:var(--green);color:#fff;border-radius:100px;margin-left:auto;padding:.1rem .4rem;font-family:JetBrains Mono,monospace;font-size:.65rem;font-weight:700}.koa-app .sidebar-business{background:var(--surface-2);border:1px solid var(--line-strong);border-radius:10px;align-items:center;gap:.7rem;margin-top:auto;padding:1rem;display:flex}.koa-app .business-avatar{color:#fff;background:linear-gradient(135deg,#ec4899,#f97316);border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;font-family:Fraunces,Georgia,serif;font-weight:700;display:flex}.koa-app .business-name{font-size:.85rem;font-weight:600}.koa-app .business-status{color:var(--green-bright);align-items:center;gap:.3rem;font-size:.7rem;display:flex}.koa-app .business-status:before{content:"";background:var(--green-bright);width:6px;height:6px;box-shadow:0 0 6px var(--green-bright);border-radius:50%}.koa-app .main{width:100%;min-width:0;max-width:1600px;padding:1.5rem 2rem 3rem}.koa-app .topbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:2rem;display:flex}.koa-app .greeting{letter-spacing:-.02em;font-family:Fraunces,Georgia,serif;font-size:1.8rem;font-weight:600}.koa-app .greeting em{color:var(--green-bright);font-style:italic;font-weight:400}.koa-app .greeting-sub{color:var(--text-dim);margin-top:.2rem;font-size:.95rem}.koa-app .topbar-actions{flex-wrap:wrap;align-items:center;gap:.6rem;display:flex}.koa-app .btn{text-transform:uppercase;letter-spacing:.08em;border:1px solid var(--line-strong);background:var(--surface);color:var(--text);cursor:pointer;border-radius:8px;align-items:center;gap:.5rem;padding:.6rem 1rem;font-family:JetBrains Mono,monospace;font-size:.72rem;font-weight:600;text-decoration:none;transition:all .2s;display:inline-flex}.koa-app .btn:hover{border-color:var(--green-bright);color:var(--green-bright)}.koa-app .btn-primary{background:var(--green);border-color:var(--green);color:#fff}.koa-app .btn-primary:hover{background:var(--green-bright);border-color:var(--green-bright);color:var(--bg)}.koa-app .topbar-status{color:var(--green-bright);text-transform:uppercase;letter-spacing:.08em;background:#16a34a1f;border:1px solid #4ade804d;border-radius:100px;align-items:center;gap:.5rem;padding:.5rem .85rem;font-family:JetBrains Mono,monospace;font-size:.7rem;font-weight:600;display:flex}.koa-app .topbar-status:before{content:"";background:var(--green-bright);border-radius:50%;width:8px;height:8px;animation:1.6s ease-in-out infinite koa-pulse}@keyframes koa-pulse{0%,to{box-shadow:0 0 #4ade8099}50%{box-shadow:0 0 0 6px #4ade8000}}.koa-app .hero-stat{background:linear-gradient(135deg, var(--green-deep) 0%, var(--surface) 70%);border:1px solid var(--green-deep);border-radius:16px;margin-bottom:2rem;padding:2rem;position:relative;overflow:hidden}.koa-app .hero-stat:before{content:"";pointer-events:none;background:radial-gradient(circle,#4ade8026 0%,#0000 70%);width:500px;height:500px;position:absolute;top:-50%;right:-10%}.koa-app .hero-stat-grid{z-index:1;grid-template-columns:1.5fr 1fr 1fr 1fr;align-items:center;gap:2rem;display:grid;position:relative}.koa-app .hero-stat-main h2{color:var(--green-bright);letter-spacing:-.01em;margin:0 0 .4rem;font-family:Fraunces,Georgia,serif;font-size:1.1rem;font-weight:500}.koa-app .hero-stat-big{letter-spacing:-.04em;background:linear-gradient(135deg, var(--green-soft), var(--green-bright));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;margin-bottom:.3rem;font-family:Fraunces,Georgia,serif;font-size:3.4rem;font-weight:700;line-height:1}.koa-app .hero-stat-meta{color:var(--text-dim);text-transform:uppercase;letter-spacing:.1em;font-family:JetBrains Mono,monospace;font-size:.72rem}.koa-app .hero-stat-meta .up{color:var(--green-bright)}.koa-app .hero-mini{border-left:1px solid #4ade8033;padding-left:1.5rem}.koa-app .hero-mini-label{text-transform:uppercase;letter-spacing:.1em;color:var(--text-dim);margin-bottom:.4rem;font-family:JetBrains Mono,monospace;font-size:.68rem;font-weight:600}.koa-app .hero-mini-value{letter-spacing:-.02em;margin-bottom:.25rem;font-family:Fraunces,Georgia,serif;font-size:1.7rem;font-weight:600;line-height:1}.koa-app .hero-mini-trend{color:var(--text-muted);font-size:.78rem}.koa-app .hero-mini-trend.up{color:var(--green-bright)}.koa-app .hero-mini-trend.down{color:var(--red)}.koa-app .grid-12{grid-template-columns:repeat(12,1fr);gap:1.25rem;margin-bottom:1.25rem;display:grid}.koa-app .grid-3{grid-column:span 3}.koa-app .grid-4{grid-column:span 4}.koa-app .grid-5{grid-column:span 5}.koa-app .grid-6{grid-column:span 6}.koa-app .grid-7{grid-column:span 7}.koa-app .grid-8{grid-column:span 8}.koa-app .grid-12-full{grid-column:span 12}.koa-app .col-span-12{grid-column:1/-1}.koa-app .card{background:var(--surface);border:1px solid var(--line-strong);border-radius:12px;padding:1.4rem;transition:border-color .2s}.koa-app .card:hover{border-color:#4ade8040}.koa-app .card-header{justify-content:space-between;align-items:center;margin-bottom:1.2rem;display:flex}.koa-app .card-title{letter-spacing:-.01em;margin:0;font-family:Fraunces,Georgia,serif;font-size:1.05rem;font-weight:600}.koa-app .card-meta{color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em;font-family:JetBrains Mono,monospace;font-size:.65rem}.koa-app .stat-card{flex-direction:column;gap:.5rem;display:flex}.koa-app .stat-card-icon{width:36px;height:36px;color:var(--green-bright);background:#4ade801f;border-radius:8px;justify-content:center;align-items:center;margin-bottom:.4rem;display:flex}.koa-app .stat-card-icon svg{width:18px;height:18px}.koa-app .stat-card-icon.icon-blue{color:var(--blue);background:#3b82f61f}.koa-app .stat-card-icon.icon-orange{color:var(--orange);background:#f973161f}.koa-app .stat-card-icon.icon-purple{color:var(--purple);background:#a855f71f}.koa-app .stat-card-label{text-transform:uppercase;letter-spacing:.1em;color:var(--text-dim);font-family:JetBrains Mono,monospace;font-size:.68rem;font-weight:600}.koa-app .stat-card-value{letter-spacing:-.025em;font-family:Fraunces,Georgia,serif;font-size:2rem;font-weight:700;line-height:1}.koa-app .stat-card-value .unit{color:var(--text-dim);font-size:1.1rem}.koa-app .stat-card-trend{color:var(--text-muted);align-items:center;gap:.4rem;margin-top:.2rem;font-size:.78rem;display:flex}.koa-app .stat-card-trend.up{color:var(--green-bright)}.koa-app .stat-card-trend.down{color:var(--red)}.koa-app .trend-arrow{font-family:JetBrains Mono,monospace;font-weight:700}.koa-app .chart-container{height:240px;margin-top:.5rem;position:relative}.koa-app .chart-svg{width:100%;height:100%}.koa-app .chart-legend{color:var(--text-dim);text-transform:uppercase;letter-spacing:.05em;gap:1.2rem;margin-top:1rem;font-family:JetBrains Mono,monospace;font-size:.7rem;display:flex}.koa-app .chart-legend-item{align-items:center;gap:.4rem;display:flex}.koa-app .chart-legend-dot{border-radius:50%;width:10px;height:10px}.koa-app .conversations{flex-direction:column;gap:.6rem;display:flex}.koa-app .conversation{cursor:pointer;border:1px solid #0000;border-radius:10px;align-items:center;gap:.85rem;padding:.85rem;transition:all .2s;display:flex}.koa-app .conversation:hover{background:var(--surface-2);border-color:var(--line-strong)}.koa-app .conv-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;font-family:Fraunces,Georgia,serif;font-size:.85rem;font-weight:600;display:flex}.koa-app .conv-content{flex:1;min-width:0}.koa-app .conv-header{justify-content:space-between;align-items:center;margin-bottom:.15rem;display:flex}.koa-app .conv-name{font-size:.92rem;font-weight:600}.koa-app .conv-time{color:var(--text-muted);font-family:JetBrains Mono,monospace;font-size:.68rem}.koa-app .conv-preview{color:var(--text-dim);text-overflow:ellipsis;white-space:nowrap;font-size:.85rem;overflow:hidden}.koa-app .conv-tag{text-transform:uppercase;letter-spacing:.08em;border-radius:4px;flex-shrink:0;padding:.18rem .5rem;font-family:JetBrains Mono,monospace;font-size:.6rem;font-weight:600}.koa-app .conv-tag.solved{color:var(--green-bright);background:#4ade8026}.koa-app .conv-tag.escalated{color:var(--orange);background:#f9731626}.koa-app .conv-tag.booking{color:var(--blue);background:#3b82f626}.koa-app .conv-tag.voice{color:var(--purple);background:#a855f726}.koa-app .faq-table{border-collapse:collapse;width:100%}.koa-app .faq-table tr{border-bottom:1px solid var(--line)}.koa-app .faq-table tr:last-child{border:none}.koa-app .faq-table td{padding:.85rem .4rem;font-size:.88rem}.koa-app .faq-table td:first-child{padding-left:0}.koa-app .faq-table td:last-child{text-align:right;padding-right:0}.koa-app .faq-q-text{color:var(--text);font-weight:500}.koa-app .faq-bar-wrap{background:var(--surface-3);vertical-align:middle;border-radius:3px;width:90px;height:6px;margin-right:.6rem;display:inline-block;overflow:hidden}.koa-app .faq-bar{background:linear-gradient(90deg, var(--green), var(--green-bright));border-radius:3px;height:100%}.koa-app .faq-count{color:var(--text-dim);font-family:JetBrains Mono,monospace;font-size:.78rem;font-weight:600}.koa-app .heatmap{grid-template-columns:30px repeat(24,1fr);gap:3px;margin-top:.5rem;display:grid}.koa-app .heatmap-day{color:var(--text-muted);text-transform:uppercase;align-self:center;font-family:JetBrains Mono,monospace;font-size:.62rem}.koa-app .heatmap-cell{aspect-ratio:1;background:var(--surface-2);cursor:pointer;border-radius:2px;min-height:18px;transition:transform .2s}.koa-app .heatmap-cell:hover{z-index:2;position:relative;transform:scale(1.4)}.koa-app .heatmap-cell.l1{background:#4ade801f}.koa-app 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.metric-value{font-family:Fraunces,Georgia,serif;font-size:1.1rem;font-weight:600}.koa-app .metric-value.pos{color:var(--green-bright)}.koa-app .metric-value.neg{color:var(--red)}.koa-app .health-card{background:linear-gradient(135deg, #16a34a14 0%, var(--surface) 70%);border:1px solid #4ade8040}.koa-app .health-grid{grid-template-columns:1fr 1fr;gap:1.2rem;margin-top:.5rem;display:grid}.koa-app .health-item{background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:1rem}.koa-app .health-item-label{text-transform:uppercase;letter-spacing:.1em;color:var(--text-dim);margin-bottom:.5rem;font-family:JetBrains Mono,monospace;font-size:.65rem;font-weight:600}.koa-app .health-bar-wrap{background:var(--surface-3);border-radius:4px;width:100%;height:8px;margin-top:.4rem;overflow:hidden}.koa-app .health-bar{background:linear-gradient(90deg, var(--green), var(--green-bright));border-radius:4px;height:100%;box-shadow:0 0 10px #4ade8066}.koa-app .health-bar.warn{background:linear-gradient(90deg, var(--orange), #fbbf24);box-shadow:0 0 10px #f9731666}.koa-app .health-value{margin-top:.3rem;font-family:Fraunces,Georgia,serif;font-size:1.6rem;font-weight:700;line-height:1}.koa-app .health-value .unit{color:var(--text-dim);font-size:.85rem}.koa-app .health-sub{color:var(--text-dim);margin-top:.25rem;font-size:.75rem}.koa-app .search-input{background:var(--surface-2);border:1px solid var(--line-strong);color:var(--text);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%235d6961' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cline x1='21' y1='21' x2='16.65' y2='16.65'/%3E%3C/svg%3E");background-position:.85rem;background-repeat:no-repeat;background-size:16px;border-radius:8px;width:320px;padding:.6rem 1rem .6rem 2.4rem;font-family:inherit;font-size:.85rem;transition:border-color .2s}.koa-app .search-input:focus{border-color:var(--green-bright);outline:none}.koa-app .search-input::placeholder{color:var(--text-muted)}.koa-app .login-screen{background:radial-gradient(ellipse at top, #4ade8014, transparent 60%), var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:2rem;display:flex}.koa-app .login-card{background:var(--surface);border:1px solid var(--line-strong);border-radius:16px;width:100%;max-width:420px;padding:2.5rem 2rem;box-shadow:0 20px 50px #0006}.koa-app .login-card h1{letter-spacing:-.02em;margin:0 0 .4rem;font-family:Fraunces,Georgia,serif;font-size:1.7rem;font-weight:600}.koa-app .login-card h1 em{color:var(--green-bright);font-style:italic;font-weight:400}.koa-app .login-card .sub{color:var(--text-dim);margin-bottom:1.6rem;font-size:.92rem}.koa-app .login-field{flex-direction:column;gap:.4rem;margin-bottom:1rem;display:flex}.koa-app .login-field 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.login-btn:disabled{opacity:.6;cursor:not-allowed}.koa-app .login-foot{text-align:center;color:var(--text-muted);margin-top:1.4rem;font-size:.78rem}.koa-app .login-foot a{color:var(--green-bright);text-decoration:none}@media (max-width:1280px){.koa-app .grid-3{grid-column:span 6}.koa-app .grid-4,.koa-app .grid-5,.koa-app .grid-7,.koa-app .grid-8{grid-column:span 12}.koa-app .hero-stat-grid{grid-template-columns:1fr 1fr;gap:1.2rem}.koa-app .hero-mini{border-left:none;padding-left:0}}@media (max-width:900px){.koa-app .app-grid{grid-template-columns:1fr;min-width:0}.koa-app .main{padding:4rem 1rem 5rem}.koa-app .grid-3,.koa-app .grid-4,.koa-app .grid-5,.koa-app .grid-6,.koa-app .grid-7,.koa-app .grid-8{grid-column:span 12}.koa-app .grid-12>*{grid-column:1/-1;min-width:0}.koa-app .hero-stat-grid{grid-template-columns:1fr}.koa-app .topbar{flex-direction:column;align-items:flex-start;gap:.6rem}.koa-app .search-input{width:100%}.koa-app .sidebar{z-index:200;width:280px;max-width:85vw;height:100vh;transition:transform .25s ease-out;position:fixed;top:0;left:0;overflow-y:auto;transform:translate(-100%);box-shadow:4px 0 24px #0006}.koa-app .sidebar.mobile-open{transform:translate(0)}}.koa-app .sidebar-mobile-toggle{z-index:250;border:1px solid var(--line-strong);color:var(--text);cursor:pointer;-webkit-backdrop-filter:blur(12px);text-transform:uppercase;letter-spacing:.1em;background:#0f1612f2;border-radius:8px;align-items:center;gap:.5rem;min-height:44px;padding:.55rem .9rem;font-family:JetBrains Mono,monospace;font-size:.7rem;font-weight:600;display:none;position:fixed;top:.8rem;right:.8rem}.koa-app .sidebar-mobile-toggle .burger{flex-direction:column;gap:4px;width:18px;display:flex}.koa-app .sidebar-mobile-toggle .burger span{background:var(--green-bright);transform-origin:50%;border-radius:2px;height:2px;transition:transform .25s,opacity .25s}.koa-app .sidebar-mobile-toggle .burger.open span:first-child{transform:translateY(6px)rotate(45deg)}.koa-app .sidebar-mobile-toggle .burger.open span:nth-child(2){opacity:0}.koa-app .sidebar-mobile-toggle .burger.open span:nth-child(3){transform:translateY(-6px)rotate(-45deg)}.koa-app .sidebar-mobile-overlay{z-index:199;-webkit-backdrop-filter:blur(2px);background:#0000008c;animation:.2s ease-out overlayFade;position:fixed;inset:0}@keyframes overlayFade{0%{opacity:0}to{opacity:1}}@media (max-width:900px){.koa-app .sidebar-mobile-toggle{display:inline-flex}}.koa-app .heatmap-scroll{-webkit-overflow-scrolling:touch;overflow-x:auto}@media (max-width:560px){.koa-app .main{padding:3.5rem .85rem 4rem}.koa-app .greeting{font-size:1.5rem}.koa-app .hero-stat{padding:1.4rem}.koa-app .hero-stat-big{font-size:2.6rem}.koa-app .card{padding:1.1rem}.koa-app .heatmap{min-width:440px}.koa-app .topbar-actions{width:100%}.koa-app .topbar-actions .btn{flex:1;justify-content:center}}